Sky News Australia

“Have you thought about Live captions up in the air?”

Live news naptioning takes to the skies

Since 2015, Ericsson has provided live captioning services for Australian News Channel (ANC)’s SKY NEWS LIVE and SKY NEWS BUSINESS available in 2.8 million subscribing homes. Ericsson also provides captioning services for SKY NEWS produced bulletins on all international and domestic Qantas flights. The captions are delivered as an as-live service to ensure the news is as current and up-to-date as possible.

The Challange

  • Fast turn around and tight deadlines for Sky News Qantas bulletins
  • Transparent quality reporting & SLA with stringent expectations around accuracy and reliability
  • Concern for the appearance of unintended profanity

Captions that match the quality of editorial output

The Solution

Live Captions produced by our skilled stenocaptioner pool:

  • 3 bulletins each day for Qantas (1095 bulletins each year)
  • Prime time Sky News every Monday-Sunday (365 bulletins each year)
  • Prime time Sky Business News every Monday-Friday (250+ bulletins each year)
  • Weekly transcripts of high-profile current affairs programmingel.

Secure Caption Quality & Accuracy

The Result

  • Unprecedented level of reassurance around quality and delivery of captions that exceeds contractual obligations
  • Quality assurance report on accuracy on 90 minutes of caption content per week
  • Superior experience for end consumer, even up in the air

Re-use captions for content discovery

I’m impressed by Ericsson’s level of service and professionalism. The team worked with us as a true technology partner to improve our systems and significantly increase our captioning quality”.

Kylie Merritt, Commercial Director, SKY NEWS

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