MORE TO MANUAL
So just how easy is it to learn Piero?
Piero is famous for its ease of use, but how much effort does it take to become a productive user? Most Piero systems include about 3 days of training in the implementation. With early in Day 1, the students are up and running. The rest of the time is more of an apprenticeship to practice their new knowledge and get some experience under their belt to handle tricky or unconventional situations. Not unlike driving a car. You can learn that in an afternoon, but it takes a bit more practice and tutoring to handle the parallel parking especially in tight situations.
Also, as a world leader our customers are literally everywhere. As a result, we want our documentation to be top notch. For a non-native English speaker, following the instructor can be difficult and sitting down with a clearly written and illustrated guide can be a godsend. So how useful is that material?
That was one of my first tasks when I first started at Piero in the Customer Experience team a few months ago (more on me, Anna Boglarka Botka, in a future Piero Profile Post). The acid test for my work was Milo's run through which we reported on in the last post.