The four-day (five hours per day) conference took place in several different rooms, often with sessions presented by more than one speaker. To add an extra twist neither the ADDC nor the venue had worked with our Live Remote Captioning before.

To deliver this increasingly popular service, we capture the presenter’s words through a lapel or body-pack microphone, and transmit them ‘live’ to a remote captioning studio. The audio is then converted to text by a stenocaptioner and streamed real time via the internet to a secure website. To access the live captions, the user simply logs-in and the words appear on their laptop shortly after the presenter has spoken them.

Our first step with ADDC was to fully brief them on how the system worked. Through two face-to-face meetings and several telephone conversations we familiarised their key people with booking procedures and ensured that potential users could log-in at the beginning of each session. At the same time we worked closely with the venue to establish a reliable audio connection between the conference rooms and our remote stenographers. Finally, we carefully planned our staffing rotas to provide a seamless service during an extremely busy period for our business.

Through Live Remote Captioning Red Bee Media continues to build on its strong track record of pioneering and refining new means of accessibility

“The service we received for our conference was excellent. I believe there was only one small disruption throughout the day and this was quickly & efficiently rectified. I believe you will have many coverts to your service in the future.“ Christine Walton, Executive Officer, Australian Disability and Development Consortium (ADDC)